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Terms and Conditions

Last updated: 6 November 2025

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the Runnas mobile application and services (collectively, the "Service"). The Service is provided by Runnas ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and Runnas under Australian law, including the Australian Consumer Law (ACL).

2. Eligibility

To use the Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding contract
  • Not be prohibited from using the Service under Australian law or any other applicable jurisdiction
  • Create an account using accurate and complete information
  • Maintain the security of your account credentials

You are responsible for all activities that occur under your account.

3. Service Description

Runnas provides a platform that:

  • Connects runners with potential running partners based on location, pace, and preferences
  • Facilitates direct messaging between matched users
  • Provides profile and preference management features
  • Connects users with local run clubs
  • Offers features to enhance the running community experience

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with or without notice.

4. User Obligations and Conduct

4.1 Account Responsibilities

You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access or security breach
  • Be responsible for all activities under your account

4.2 Prohibited Conduct

You must not:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Harass, abuse, threaten, or intimidate other users
  • Impersonate any person or entity
  • Post false, misleading, or defamatory content
  • Share inappropriate, offensive, or explicit content
  • Engage in commercial solicitation without our consent
  • Attempt to circumvent security features or access unauthorized areas
  • Use automated systems (bots, scrapers) to access the Service
  • Interfere with or disrupt the Service or servers
  • Collect or harvest information about other users
  • Create multiple accounts or share accounts with others
  • Use the Service for any commercial purpose without authorization

4.3 Safety Guidelines

When meeting running partners:

  • Meet in public, well-lit locations
  • Inform someone you trust about your plans
  • Trust your instincts and prioritize personal safety
  • Follow local COVID-19 guidelines and health regulations
  • Respect personal boundaries and consent

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of content you post on the Service ("User Content"). By posting User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

  • Use, reproduce, modify, and distribute your User Content
  • Display your User Content to other users as part of the Service
  • Create derivative works for Service improvement purposes

You represent and warrant that you own or have the necessary rights to post User Content and that it does not violate any third-party rights or applicable laws.

5.2 Our Intellectual Property

All rights, title, and interest in the Service, including software, trademarks, logos, and design elements, are owned by Runnas or our licensors. You may not copy, modify, distribute, or create derivative works based on our intellectual property without written permission.

5.3 Content Moderation

We reserve the right to review, monitor, and remove User Content that violates these Terms or is otherwise objectionable, without prior notice.

6. Fees and Payment

Currently, Runnas is free to use for individual runners. Run clubs can sign up and advertise their services at no cost.

We reserve the right to introduce fees for certain features or services in the future. If we introduce fees:

  • We will provide at least 30 days' notice before charging fees
  • You may choose to discontinue using paid features
  • All fees are in Australian Dollars (AUD) unless otherwise stated
  • Payments are processed through secure third-party payment providers
  • All fees are non-refundable except as required by Australian Consumer Law

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

By using the Service, you consent to our collection and use of your information as described in our Privacy Policy.

8. Disclaimers and Limitations of Liability

8.1 No Warranty

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the extent permitted by Australian law. We do not guarantee that:

  • The Service will be uninterrupted, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors or defects will be corrected
  • The Service will meet your specific requirements

8.2 User Interactions

We do not verify the identity or background of users. We are not responsible for the conduct of users, whether online or offline. You are solely responsible for your interactions with other users and any consequences thereof. We recommend exercising caution and good judgment when meeting others through the Service.

8.3 Health and Safety

Running and physical activity carry inherent risks. You acknowledge that use of the Service is at your own risk. We recommend consulting with a medical professional before starting any exercise program. We are not responsible for any injuries, accidents, or health issues that may occur while using the Service or meeting with other users.

8.4 Limitation of Liability

To the maximum extent permitted by Australian law, including the Australian Consumer Law, we shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Personal injury or property damage arising from your use of the Service
  • Unauthorized access to or use of our servers or your personal information
  • Errors or omissions in any content

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you have paid us in the past 12 months, or $100 AUD if you have not made any payments.

8.5 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you may have under the Australian Consumer Law or other applicable laws that cannot be lawfully excluded. If a consumer guarantee applies and we breach that guarantee, our liability is limited to, at our option: (a) resupplying the services; or (b) paying the cost of having the services resupplied.

9. Indemnification

You agree to indemnify, defend, and hold harmless Runnas, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your User Content; (d) your interactions with other users; or (e) your violation of any rights of another person or entity.

10. Termination

10.1 Termination by You

You may terminate your account at any time by deleting your account through the app settings or contacting us at support@runnas.app.

10.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

  • You breach these Terms
  • We are required to do so by law
  • Your conduct creates risk or legal liability for us or other users
  • You engage in fraudulent, illegal, or harmful activities

10.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and User Content, though some information may be retained as required by law or for legitimate business purposes.

11. Run Club Terms

Run clubs using our platform agree to:

  • Provide accurate information about their club, including location, schedule, and contact details
  • Respond promptly to inquiries from potential members
  • Maintain appropriate insurance coverage for club activities
  • Comply with all applicable laws and regulations
  • Not use the platform for commercial advertising beyond club promotion
  • Respect user privacy and data protection requirements

We reserve the right to remove run club listings that violate these Terms or our community standards.

12. Dispute Resolution

12.1 Informal Resolution

If you have a dispute with us, please first contact us at support@runnas.app to attempt to resolve the matter informally. We will make reasonable efforts to resolve disputes amicably.

12.2 Governing Law

These Terms are governed by the laws of the State of [Your State] and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of [Your State] and the Federal Court of Australia.

12.3 Alternative Dispute Resolution

If informal resolution is unsuccessful, either party may refer the dispute to mediation in accordance with the Australian Disputes Centre (ADC) Mediation Guidelines before commencing legal proceedings.

13. Changes to Terms

We may modify these Terms at any time by posting updated Terms on our website or in the app. Material changes will be notified to you by:

  • Email notification to your registered email address
  • In-app notification
  • Prominent notice on our website

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Runnas regarding the Service.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign our rights and obligations without restriction.

14.5 Third-Party Rights

These Terms do not confer any third-party beneficiary rights.

14.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or technical failures.

15. Contact Information

If you have questions about these Terms, please contact us:

Email: support@runnas.app

Acknowledgment: By using the Runnas Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.